• What is Navigate Pain?

    Navigate Pain is a professional state-of-the-art software tool for pain assessment. Patients can easily draw the pattern of their pain and non-pain symptoms in detail. The drawings can be viewed individually or as a timeline with other pain measures, such as pain area, intensity and location.

  • Who are the users of Navigate Pain?

    Clinicians and researchers can use Navigate Pain together with their patients to facilitate communication and to gather patient reported outcomes (measures) reflecting improvements or progressions in pain status.

  • When do you use Navigate Pain?

    Navigate Pain can be used during a consult as part of a patient anamnesis or on-going dialog. Prior to the initial consult, arrival, and throughout treatment patients can report from their home by way of a computer, tablet or smartphone.

  • What’s the difference between the subscription plans?

    The difference between subscription plans is whether the patient (Client-Funded) or clinic (Clinic-Funded) pays the annual subscription fee. The Client-Funded plan provides the clinic a source of revenue for integrating Navigate Pain as part of the pain assessments routine. The Pro Research plan is funded by the research project and/or department. Pro Research has more advanced functionality supporting deeper analytics than either the Client and Clinic-Funded subscription plan.

  • How do patients pay the annual subscription fee?

    Once a clinician creates a drawing schedule for the patient an email from the Clinic by way of Navigate Pain will be sent. In the email a link to a secure portal login page is provided. Once the patient creates their own login they will be prompted to make the annual fee transaction.

  • How do clinics pay the annual subscription fee?

    During registration a clinic can choose between Client and Clinic Funded plans. After choosing Clinic Funded the clinic will be prompted to pay the subscription fee online by way of credit card.

  • How many clinicians are covered in the base fee?

    The subscription fee is determined by the number of individual registered clinicians plus the base subscription fee. The base subscription includes two individual registered users. We recommend a base use for administration staff. Additional users can be added as needed.

  • How many patient drawings can be made each day?

    For the Clinic and Patient-Funded plans, patients can submit a total of four drawings each day. Three of these four drawings can be submitted by way of the online patient portal. One drawing can then be acquired in the clinic during consultation. A single drawing includes front, back, left and right side-view body charts submitted at the same time.

  • Are there limits on total number of patients?

    Yes. For the Clinic-Funded plan with each registered clinician an increase of 250 new patients per year can be added to a base amount of 500 active patients per year. An active patient has submitted a pain drawing within the last 12 months. Please contact us if these limits need to be increased. There are no limits with the Client-Funded plan.

  • How do patients know when to make a drawing?

    Patients will regularly receive an email notification with link reminding them to make a new drawing. This is also called the Link functionality. The email contains a link to the Navigate Pain application and when followed automatically logs in to the patient’s page and enables him/her to draw current pain symptoms.

  • What is the link functionality?

    The Link functionality connects the patient to the clinician and clinic. The clinician can decide how frequent pain drawing should be acquired or how frequent gentle reminders for completing a pain drawing should be sent. Daily, weekly or monthly schedules are available, for example 1, 2 or 3 drawings per week.

  • Can you export the drawings?

    Absolutely. Clinicians can export one or more pain drawings and the pain measures to the patient's electronic journal for reporting and documentation of, for example, treatment effects.

  • How can you associate the patient’s pain chart with their record in the journal system?

    Each patient is assigned a Navigate Pain code which is accessible only by the clinician. This code can be placed as text into a separate patient electronic journal. Simply copy the code back into Navigate Pain’s search function and the pain drawings and timeline will appear. Pain drawings and measures can also be exported and inserted as a PDF, PNG or text in the patient’s journal record. You can also locate the patient using other details provided by the patient.

  • How is data in Navigate Pain secured?

    Our data security is a high priority, we utilize a trusted and secure cloud provider for storing user information. We utilize network isolation to restrict which IP addresses have access to read the data. All data in transit is encrypted using SSL. We do daily backups and implements an automated failover system in the event of a system failure. For more specific information, please contact us.

  • How can I get support for problems with Navigate Pain?

    Write to Contact us form and we will respond within 24 hours.

  • I forgot my password - what should I do?

    The login page provides a “Forgot Password” option.

  • Why should I use Navigate Pain?

    Clinician: Navigate Pain creates a picture of your patient's symptoms which can be understood in a glance and viewed as 10 second timeline video. This will lead to an overall increase in treatment quality and patient satisfaction. The pain picture serves as an intelligent starting point for you and your patient. No more misunderstandings and differential diagnosis can be reached quickly.
    Additionally, the patient drawings can used to clearly delineate and measure the areas of sensory loss or gain or differing pain qualities, such as areas and locations of burning, tingling, itchiness.

    Patient: As an individual with pain and other discomforts you will be able to track and show what is bothering you more accurately. This will facilitate diagnosis and a relevant treatment. Over time you can understand how your pain is changing and use these images as a starting point for discussion of your status and treatment success.

    Clinic Owner: As a clinic owner, Navigate Pain will empower your patients and help your team gain a quick understanding of the patient at onset and treatment successes. Navigate Pain offers easily obtainable documentation of treatment results that can be used to 1) improve patient satisfaction, that is to remind patients of their progress, and 2) provide appropriate documentation for insurance, reimbursements, and public health reporting policies.

    Researcher or Public Health Employee: As a researcher, Navigate Pain is an evolving innovation for extracting, tracking, and documenting patient reported outcomes related to pain and other sensory manifestations. For example, Navigate Pain can be used to clearly delineate and quantify areas of sensory loss or gain or differing pain qualities, such as areas and locations of burning, tingling, itchiness. Navigate Pain can be used in experimental, pre-clinical, and clinical trials.

    Navigate Pain makes acquiring information about pain location, area, number of pain sites and the changes in these measures easy for both small and large cohorts. In addition, Navigate Pain can be used as either a primary or secondary outcome measure to facilitate the identification of new patterns, sensory phenotypes, or markers for predicting treatment success.

Navigate Pain is designed for research purposes